Ask a pharmacist
Not sure which strength to take, whether two creams can be used together, or if a product suits your child? A registered pharmacist answers on WhatsApp, free. For diagnosis and prescriptions, please see your doctor.
What you can ask
💊"Is this the right strength for me?"
Minoxidil 2% or 5%, SPF 30 or 50, which ketoconazole shampoo — we'll explain the difference and what the label says.
🧴"Can I use these two together?"
Retinoid with benzoyl peroxide, vitamin C with niacinamide — we'll tell you what to combine and what to alternate.
👶"Is it safe for my child?"
Age limits, how much to apply, what to avoid on baby skin.
📋"How do I use this properly?"
Leave-on times, application order, how long until results — the details the label leaves out.
🔁"What's a cheaper equivalent?"
Same molecule, different brand — we'll show you the options in stock.
🚫What we won't do
We don't diagnose over chat, dispense Schedule H/H1 medicines without a valid prescription, or sell Schedule X drugs at all.
When to see a doctor
For acne that scars, sudden hair loss, melasma, eczema, or anything that needs a diagnosis or a prescription, please see a doctor or dermatologist in person. We can then supply the medicines against a valid prescription.
Emergencies such as a severe allergic reaction or high fever with rash need a hospital, not a chat.
Questions
Who answers on WhatsApp?
A registered pharmacist from the NetPill24x7 team in Delhi — the same people who check your order before it ships.
Is the WhatsApp advice free?
Yes. Product questions are always free.
Can I get a prescription over chat?
No. Prescriptions come only from your doctor. Upload an existing prescription on our prescription page and we'll dispense against it.
